Our client is one of the UK’s leading investors in consumer debt portfolios and a major player in Europe’s credit management industry.
Our client had embarked on a cross-regional and cross-country centralisation programme, consolidating operations into a single shared service function and implementing a new ERP system.
However, the onset of the COVID-19 pandemic significantly disrupted the migration and integration phase, leading to protracted accounting and reporting issues. These challenges were compounded by a lack of technical resources and expertise during the pandemic.
HWIS was engaged to provide subject matter expertise and advise on how to approach the problem, making a series of recommendations for the transformation programme. After conducting a full review, HWIS mobilised a task force to lead a large-scale Remediation and Optimisation Programme.
Specialist resources were deployed rapidly, including a Programme Transformation Director, a PMO team, several Technical Accountants, ERP Consultants, and an experienced CFO to oversee the entire remediation and transformation phases.
A two-phased approach was undertaken:
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